Refund Policy
1. Overview
At SpreadSheetFlow, operated by GoGoSoon Private Limited, we strive to ensure complete satisfaction with our services. This Refund Policy outlines the terms and conditions for refunds on our platform.
2. Credit Purchases
2.1 Refund Eligibility
- Credits are eligible for a full refund within 30 days of purchase if less than 25% credits have been used
- Refunds are processed in the original payment method
- Processing time for refunds is typically 5-7 business days
2.2 Non-Refundable Credits
- Credits that have been used (25% or more) are non-refundable
- Credits purchased more than 30 days ago are non-refundable
- Credits received as part of a promotion or bonus are non-refundable
3. Subscription Plans
3.1 Monthly Subscriptions
- Monthly subscriptions can be cancelled at any time
- Refunds are prorated based on unused days
- Processing fees may be deducted from the refund amount
3.2 Annual Subscriptions
- Annual subscriptions can be cancelled within 30 days for a full refund
- After 30 days, refunds are prorated based on unused months
- Processing fees may be deducted from the refund amount
4. Refund Process
- Submit a refund request through our support system
- Include your account email and order number
- Specify the reason for the refund request
- Our team will review your request within 2 business days
- The refund will be processed to your original payment method
5. Exceptions
We may consider exceptions to this policy in cases of:
- Technical issues preventing service usage
- Extended service outages
- Special circumstances at our discretion
6. Contact Information
For refund requests or questions about this policy, please contact us at:
- Email: info@spreadsheetflow.com
Last Updated: 08 May 2025
Company Name: GoGoSoon Private Limited