Privacy Policy
1. Introduction
At SpreadSheetFlow, operated by GoGoSoon Private Limited, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web application, desktop application, and related services.
2. Information We Collect
2.1 Information You Provide
- Account information (email, name, company details)
- Excel files you upload for processing
- Website URLs and data extraction instructions
- Payment information (processed securely through our payment providers)
- Communication preferences and support interactions
2.2 Automatically Collected Information
- Screenshots of websites for data extraction
- Application usage statistics and performance metrics
- System information necessary for application functionality
- IP address and browser type for security purposes
- Cookies and similar tracking technologies
3. How We Use Your Information
- To provide and maintain our service
- To process your data extraction requests
- To manage your account and credits
- To improve our application and services
- To communicate with you about updates and support
- To detect and prevent fraud or abuse
- To comply with legal obligations
4. Data Security
We implement appropriate technical and organizational measures to protect your data:
- Your Excel files and browser data are processed locally on your machine
- Only screenshots are securely transmitted to our servers for AI processing
- All data transfers are encrypted using industry-standard protocols
- Regular security audits and updates
- Access controls and authentication mechanisms
5. Data Retention
We retain your data as follows:
- Account information: Retained while your account is active
- Screenshots and processing data: Automatically deleted after 30 days
- Usage logs: Retained for 90 days for security and analytics
- You can request deletion of your account and associated data at any time
6. Your Rights
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to processing of your data
- Data portability
- Withdraw consent
- Lodge a complaint with supervisory authorities
7. Third-Party Services
We use third-party services for:
- Payment processing (Stripe/Paddle)
- Analytics (Google Analytics)
- Customer support (Chatwoot)
- Email communications (Amazon SES)
- These services have their own privacy policies and data handling practices
8. Children's Privacy
Our services are not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
- Email: info@spreadsheetflow.com
Last Updated: 08 May 2025
Company Name: GoGoSoon Private Limited